Here’s What to Do If You Can’t Access Your Storage Unit

Published on 1/6/2024
At Military First Self Storage of Greenwood, we understand that sometimes life throws a curveball - like getting locked out of your storage unit. Whether you've lost your key, forgotten your access code, or the lock is malfunctioning, we're here to help. This post outlines the steps to take and how we can assist you in regaining access to your belongings safely and quickly.

1. Don’t Panic:

Stay Calm: First, stay calm. Lockouts happen, and there are procedures in place to resolve them.
2. Verify Your Identity:

Contact Us: Reach out to our facility as soon as you realize you're locked out. You'll need to verify your identity for security reasons.
Provide Necessary Information: Have your ID and any relevant account information ready. This helps us confirm you’re the rightful unit owner.
3. Assessment of the Situation:

Determine the Issue: We’ll help determine the cause of the lockout – whether it’s a lost key, a forgotten code, or a lock issue.
Professional Assistance: If the lock is broken or you’ve lost the key, we may need to call a professional locksmith.
4. Lock Removal (If Necessary):

Safe Removal: If the lock needs to be removed or cut, we’ll handle it safely and efficiently, ensuring no damage to your unit.
Authorized Personnel Only: For security reasons, lock removal is performed by authorized personnel only.
5. Access and Security:

Regain Access: Once the issue is resolved, you’ll be able to access your unit.
New Lock: If your lock was removed, you’ll need to replace it. We can provide guidance on approved lock types for our facility.
6. Prevent Future Lockouts:

Spare Key: Consider keeping a spare key in a safe place or with a trusted person.
Regular Maintenance: Regularly check your lock for signs of wear and ensure your access codes are up to date.
At Military First Self Storage of Greenwood, we're committed to providing a secure, accessible storage solution for our customers. Lockouts can be frustrating, but with prompt and efficient handling, they don’t have to be a major obstacle.